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"Sorry- an error occured while processing the request."


#1

We are receiving this error on some files – please see screenshot.


Can’t find a pattern yet. What are the reasons for this error?

#2
Hello ,

Thank you for your inquiry.

Could you please share with us your Viewer embed URL for this document , seems that you use incorrect URL.

We will wait your details .

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Best regards,
Evgen Efimov

http://groupdocs.com
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#3

This is the embed URL: https://apps.groupdocs.com/document-viewer/embed/694c0e5136e78d19b39c25ddadc90c9cab21a96a489055488f15f9362e011588?referer=impetus-healthcare&signature=Vk5G95dzOkDFGrg7GTO8vuySvVE


We’ve embedded other docs using the same method via API. I’m not sure why some load and others don’t.

Thanks,
Mark