Free Support Forum -

"Sorry- an error occured while processing the request."


We are receiving this error on some files – please see screenshot.

Can’t find a pattern yet. What are the reasons for this error?

Hello ,

Thank you for your inquiry.

Could you please share with us your Viewer embed URL for this document , seems that you use incorrect URL.

We will wait your details .


Best regards,
Evgen Efimov
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+


This is the embed URL:

We’ve embedded other docs using the same method via API. I’m not sure why some load and others don’t.