An unhandled exception of type 'GroupDocs.Comparison.Common.Exceptions.DocumentComparisonException' occurred in Groupdocs.Comparison.dll

GroupDocs.Comparison Product Family
,
4

@FPT008

Could you please also share the concerned files?

5

can you give me link storage cloud to i upload files @atir.tahir

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@FPT008

Please upload files to Google Drive and share link here with us.

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Laptop của my company cant access to google driver to upload file ;((( @atir.tahir

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Data-error.zip (2.7 MB)

I send my data, which cause error as title @atir.tahir

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data-error.zip (231.3 KB)

This is detail error data filtered

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data_error.zip (231.6 KB)

We suspect this error is related to ‘follow link’ @atir.tahir

1 Like
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@FPT008
Thanks for the source/target files. This issue is reproduced at our end. Therefore, we have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): COMPARISONNET-4258

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

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Please fix it quickly for us, because this bug affects my customer’s progress @atir.tahir

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@trucnv

Please be aware that all free support tickets are handled on a first-come, first-served basis. We have recorded your issue, and it will be investigated. However, you can opt for our priority support to escalate the ticket.

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@FPT008

The issue was fixed. You could find a hotfix version here

15

thank you, that issue was fixed, but we get the same error with this data.
Please investigate soon to help us <3
@anton.samarskyy @atir.tahir

data_error.zip (277.7 KB)

1 Like
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@FPT008
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): COMPARISONNET-4269

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

17

The issues you have found earlier (filed as COMPARISONNET-4258) have been fixed in this update. This message was posted using Bugs notification tool by anton.samarskyy

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i tried but it still has the same error, not working

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@trucnv99

COMPARISONNET-4269 is still under investigation. We’ll notify you in case of any update

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thank you, please fix it soon help us @atir.tahir

1 Like
21

@trucnv99

This issue will be fixed in API version 25.2 that is expected to be released by the end of February 2025.

22

The issues you have found earlier (filed as COMPARISONNET-4269) have been fixed in this update. This message was posted using Bugs notification tool by anton.samarskyy

23

thank youuu @atir.tahir

1 Like