Free Support Forum - groupdocs.com

Cant View DWG files


#1

When I try to view DWG files, in the old annotation module, I get an “Failed to save document as PDF” error. Any idea on how to resolve this ?


Thanks,
John

#2

Hi Jhon,

Thank you for using GroupDocs.Annotation API.

from your post we are not cleared about API version and example used. Kindly provide us more detailed information so we can help you in this issue more specifically.

  • GroupDocs.Annotation API version ?
  • Are you Using our open source front-end example?


Warm Regards,


#3

Hi,


I am using Annotation module version 2.1.

Additionally, I am using the Groupdocs.Demo.Annotation.Webforms project which i downloaded from this url (http://groupdocs.com/Community/files/8/.net-libraries/groupdocs_annotation_for_.net/entry592.aspx)

Thanks,
John

#4

Has there been any progress on this ? It looks like I am also having issues with html files with this error “Unable to create an instance of the document. The format of the document is unsupported or the document is corrupted.” I have verified the format is supported and the document is not corrupt.


#5

Hi John,


Apologies for a late reply.

If possible, you can upgrade to GroupDocs.Annotation for .NET 3.0.0 which is completely different from previous versions. In the versions starting 3.0.0, the UI has been decoupled from the back end document processing DLL to give developers more flexibility over performing document annotation in maximum possible development environments.

On the other hand, the UI part has been open sourced in the form of ASP.NET MVC example here: https://github.com/groupdocs-annotation/GroupDocs.Annotation-for-.NET/tree/master/Showcases

The UI-less examples are also available on Github: https://github.com/groupdocs-annotation/GroupDocs.Annotation-for-.NET/tree/master/Examples

The documentation can be found at: http://www.groupdocs.com/docs/display/annotationnet/Getting+Started

Since the 2.x versions will not be supported in future, we recommend you to upgrade to the latest 3.x versions to save your efforts.

Many Thanks

#6
john.harrison:
Hi,

I am using the Groupdocs.Demo.Annotation.Webforms project which i downloaded from this url (http://groupdocs.com/Community/files/8/.net-libraries/groupdocs_annotation_for_.net/entry592.aspx)

Hi John,

Apologies again.

To avoid any confusions, I have added a note on old demos at: http://groupdocs.com/Community/files/8/.net-libraries/groupdocs_annotation_for_.net/entry592.aspx

Best Regards

#7

Hi,


So as stated in a previous comment, I am not using version 3.0.0 because it does not have support for all file types yet. I am still using version 2.1 and I cannot view DWG files. I realize I will need to update to the new annotation module at some point, but that is not viable at the moment because of the lack of file types supported at the moment.

Is not being able to view DWG files a known issue or what should I do to resolve this issue ?

Thanks,
John

#8
john.harrison:

Is not being able to view DWG files a known issue or what should I do to resolve this issue ?


Hi John,

I have informed concerned team member to look at your question related to GroupDocs.Annotation v2.1. He will hopefully be able to answer you in the coming week.

Have a nice weekend ahead.

Warm Regards

#9

Hi John,


Thanks for being patient.

Unfortunately, we can’t provide technical support in the versions older than 3.x because 3.x versions are completely revamped and different from 2.x versions. We plan to provide more support file formats in the upcoming 3.x versions, so at the best I can suggest you to wait for the next releases.

In case you are a paid customer of 2.x with active subscription, please create a new private thread with your subscription details. Please have a look at this support policy for more details:

http://www.groupdocs.com/support/support-policies#support-four

We apologize for any inconvenience caused.

Best Regards