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Cells to Images Conversion error - Cannot open an image


#1

Hello,

I got Exception during convert cells to image.
It seams like that it got wrong converter for cells.
Please find an attached file that cause the exception.

ITC RFI Log.zip (95.3 KB)

Thank you,
James Sung

Groupdocs version: 19.6.1 for java
OS: Windows 10
IDE: eclipse
Java: 1.8

ImageSaveOptions imagesaveOption = new ImageSaveOptions();
imagesaveOption.setConvertFileType(ImageSaveOptions.ImageFileType.JPG);
imagesaveOption.setPageNumber(1);//starting page
imagesaveOption.setNumPagesToConvert(1); //convert only one page

class com.groupdocs.conversion.internal.c.a.i.coreexceptions.f: Cannot open an image. The image file format may be not supported at the moment.
com.groupdocs.conversion.internal.c.a.i.Image.a(Unknown Source)
com.groupdocs.conversion.internal.c.a.i.Image.b(Unknown Source)
com.groupdocs.conversion.internal.c.a.i.Image.e(Unknown Source)
com.groupdocs.conversion.internal.c.a.i.Image.load(Unknown Source)
com.groupdocs.conversion.domain.documents.ImageDocument.a(Unknown Source)
com.groupdocs.conversion.domain.DocumentBase.load(Unknown Source)
com.groupdocs.conversion.domain.DocumentLoader.a(Unknown Source)
com.groupdocs.conversion.domain.DocumentLoader.load(Unknown Source)
com.groupdocs.conversion.domain.DocumentLoader.load(Unknown Source)
com.groupdocs.conversion.operations.f.aK(Unknown Source)
com.groupdocs.conversion.operations.E.execute(Unknown Source)
com.groupdocs.conversion.converter.image.ImageConverter.convert(Unknown Source)
com.groupdocs.conversion.converter.image.ImageConverter.convert(Unknown Source)
com.groupdocs.conversion.handler.ConversionHandler.aJ(Unknown Source)
com.groupdocs.conversion.handler.ConversionHandler.convert(Unknown Source)
com.groupdocs.conversion.handler.ConversionHandler.convert(Unknown Source)


#2

@James.Sung,

This issue is reproduced at our end. It has been logged in our internal issue tracking system with ID : CONVERSIONJAVA-705. We are now investigating the cause. As we have any further update, you’ll be notified.


#3

@James.Sung,

Your reported issue is fixed in version 19.10. This is the output.jpg (30.6 KB) we are getting.