Certain check box is showing '?' symbol after the check box and Smiley check box symbol is getting changed to normal tick symbol only in PDF

GroupDocs.Total Product Family
1

Certain check box is showing ‘?’ symbol after the check box and Smiley check box symbol is getting changed to normal tick symbol only in PDF

rtaImage (5).jpeg (95.1 KB)

rtaImage (6).jpeg (132.7 KB)

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@sonamsinha

Thank you for reporting this issue. To investigate this issue, could you please share additional details: the version of the product you are using, a code example, a sample document for testing and your usage environment.

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GroupDocs_1 (1).docx (600.9 KB)

GroupDocs_1.pdf (858.9 KB)

Sample word and converted files.

PDF version:1.7
PDF Producer: Aspose.PDF for Java 24.3

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@sonamsinha

Thank you for providing the documents and information. Could you please clarify one detail? Are you using Aspose.PDF for Java or GroupDocs.Conversion for Java for converting the Word file to PDF?

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We can verify looking at document properties?
We are using GroupDocs.Total for Java

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@sonamsinha

Thank you for the clarification. We will need some time to reproduce this issue, and we’ll get back to you as soon as possible.

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@sonamsinha

We were able to reproduce this issue and have created a bug ticket in our tracker with the ID CONVERSIONJAVA-2595. We will provide a fix for it in accordance with the terms outlined in our Free Support Policy.

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Hi @evgen.efimov Can you please share updates here?

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Hello @sonamsinha ,

Unfortunately, this issue CONVERSIONJAVA-2595 has not yet been resolved, and we currently do not have a specific timeframe for its resolution. We will make sure to notify you as soon as this fix is included in a release. We apologize for any inconvenience caused.

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Thank you @evgen.efimov

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@sonamsinha

Please don’t hesitate to get in touch with us if you have any other questions!

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Hi @evgen.efimov Can you please share updates ?

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Hello @sonamsinha

Unfortunately, we currently have no updates regarding this ticket. Rest assured that as soon as this fix is released, you will be informed at the earliest opportunity.

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Hi @evgen.efimov Can you please share updates on this issue?

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Hello @sonamsinha,

At the moment, we don’t have any updates to share about this ticket. Please know that once the fix is available, we will notify you right away.