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GroupDocs pdf comparison not working


#41

Dear Atir,

We have found the same issue in another pdf file set too. In this case the Source is base version and Target is the updated data of Source. I will share the problematic file for you reference.Problematic_Source.pdf (2.7 MB)
Problematic_Target.pdf (2.1 MB)

Please provide the fix at the earliest. It is urgent for us


#42

@libinemmanuel,

This issue will be resolved in upcoming release (19.1) of the API. We’ll notify you as we have any further update.
We’ll appreciate your patience in this regard.


#43

Dear Atir,

Could you please update the release date of the next API (19.1). We need the fix at the earliest.


#44

@libinemmanuel,

GroupDocs.Comparison for .NET 19.1 will be released in few days. We shall notify you as release gets on-board.


#45

@libinemmanuel,

Your reported issue COMPARISONNET-1747 is now fixed. Please download latest release of the API.


#46

Dear Atir,

There exists the issue with pdf comparison. The new version fixed the previous problematic files comparison issue. But now on comparing another set the same null reference issue happens. Here i am attaching the problematic filesSource_31012019.pdf (1.1 MB)
Target_31012019.pdf (482.4 KB)
Is that the comparison tool wont compare documents with different content?


#47

@libinemmanuel,

Sorry for the inconvenience you are facing.
We are further investigating this issue. Your investigation ticket ID is COMPARISONNET-1803. We shall notify you as we have any further update.


#48

Hi Atir,

Any update on the Comparison issue?


#49

@libinemmanuel,

Your reported issue will be resolved in next release of the API. As release gets on-board we’ll notify you.


#50

@libinemmanuel,

We are pleased to notify you that your reported issue COMPARISONNET-1803 is now resolved in version 19.3.1.


#51

Dear Atir,

For the new version of Comparison version 19.3.1 the issue which was resolved earlier for these files again reappeared. Please give us a permanent fix for all type of pdf files.


#52

@libinemmanuel,

Sorry for the inconvenience you are facing.
Can you please share the problematic files that are causing this issue again?


#53

Dear Atir,
Please see the post which i have replied today.


#54

@libinemmanuel,

There is no file attached in your earlier reply. Please attach files again or upload them to some cloud storage (Dropbox or Google Drive) and share link here.


#55

Dear Atir,

Please find the below files
Problematic_Source.pdf (2.7 MB)
Problematic_Target.pdf (2.1 MB)


#56

@libinemmanuel,

We investigated this issue using 19.3.1 but couldn’t reproduce it. Please find the resultant file here.
Make sure of the following:

  • Latest API/DLL version is properly integrated
  • License is properly applied/loaded

#57

Dear Atir,

The difference file generated cannot be understood since most of the text got overlapped with other text or images. Could you please investigate why its producing an illegible output.


#58

@libinemmanuel,

Can you please share the output/resultant file?


#59

Dear Atir,

Please find below

Difference Document


#60

@libinemmanuel,

We’ve logged this issue with ID: COMPARISONNET-1891. This scenario is now under investigation. As we have any further updates, we’ll notify you.