Groupdocs UI .Net PDF Comparison Problem

GroupDocs.Comparison Product Family
,
1

I encountered an issue while using your demo to compare two PDF files. The resulting PDF appears to be unreadable. Please find an example below:

image.jpg (162.8 KB)

Could you please provide assistance in identifying the cause of this problem? Your support would be greatly appreciated.

Thank you for your attention to this matter.

1 Like
2

@mtiryaki

Could you please share the problematic source and target files as well?

3

im sorry, i guess i missed your comment in my notifications, here are the problematic files
Compare.pdf (65.8 KB)
CompareDiffirent.pdf (130.6 KB)

4

@mtiryaki
The issue is under investigation. The issue ID is COMPARISONNET-4116. As soon as we have any updates we’ll let you know.

5

@mtiryaki
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): COMPARISONNET-4116

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

6

hello, is there any update of this issue?

7

Hello @mtiryaki we are planed to work on it within version 24.11 the fix is ​​expected to be released at the end of November