Groupdocs UI .Net PDF Comparison Problem

GroupDocs.Comparison Product Family
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1

I encountered an issue while using your demo to compare two PDF files. The resulting PDF appears to be unreadable. Please find an example below:

image.jpg (162.8 KB)

Could you please provide assistance in identifying the cause of this problem? Your support would be greatly appreciated.

Thank you for your attention to this matter.

1 Like
2

@mtiryaki

Could you please share the problematic source and target files as well?

3

im sorry, i guess i missed your comment in my notifications, here are the problematic files
Compare.pdf (65.8 KB)
CompareDiffirent.pdf (130.6 KB)

4

@mtiryaki
The issue is under investigation. The issue ID is COMPARISONNET-4116. As soon as we have any updates we’ll let you know.

5

@mtiryaki
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): COMPARISONNET-4116

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

6

hello, is there any update of this issue?

7

Hello @mtiryaki we are planed to work on it within version 24.11 the fix is ​​expected to be released at the end of November

8

is there any update? it seems with new version haven’t fix it yet.

9

@mtiryaki
Unfortunately the solution we had in 24.11 does not work as expected. We are going try to fix that within next version (release 24.12 will be provided at the end of December)