Hi @mike7, We are really sorry for the inconvenience and we do understand high importance of it for you. We do all our best to resolve this issue ASAP.
Best regards.
Hi @mike7 Our logs show that it works. Could you please try again and sign the contract. Please share exact error message and screenshot if you will have any issue.
Best regards.
Groupdocs timeout.jpg (317.5 KB)
Hi Pavel,
It’s not getting better. When trying to create a contract we get the following message after 5 minutes. I have been testing the whole day and it was coming down to 1min 40 at best around 1pm (it was always 40 seconds before).
At the moment clients are unable to create contracts and therefore cannot sign.
What is going on – we need stability and previous performance now after 2 days. This is not sustainable.
Mike
Hi @mike7, Just to insure: which server you use currently https://eu-apps.groupdocs.com/ or
https://apps.groupdocs.com/ ?
Best regards.
Hi @mike7, If you use eu-api.groupdocs.com server then please switch to the api.groupdocs.com instead of eu-api.groupdocs.com it should work better.
Best regards.
Hi Pavel, We getting a 401 error when using our Client ID and Private key from eu-apps.
Please email me the correct ones for api.groupdocs.com
The above 401 error is when we try using our credentials for api.groupdocs.com. Please email me the credentials for this server.
Hi @mike7 You can get the Client ID and Private key from your account registered at https://apps.groupdocs.com/ . Or if you don’t want to change anything We can try to replace the ids with those from eu server.
Best regards.
Hi @mike7, We have made some optimisations on the EU server and hopefully the response times should be lower. Please try it.
As for the Client ID and Private key - I will share via email.
Best regards.