License issues? ( At most 4 elements (for any collection) can be viewed in evaluation mode)

anonymousP · March 4, 2026, 3:48pm

hi, when using this docker image for viewing docs documents I am getting error.

docker run -p 8080:8080 --env application.hostAddress=localhost -v ${PWD}/DocumentSamples:/home/groupdocs/app/DocumentSamples -v ${PWD}/Licenses:/home/groupdocs/app/Licenses groupdocs/viewer:25.12-java-openjdk18-bullseye-spring

Error is:
2026-03-04 15:48:09,646 ERROR [qtp1916720513-46] com.groupdocs.ui.viewer.spring.service.ViewerServiceImpl: Something went wrong
java.lang.NullPointerException: null
at java.base/java.util.Objects.requireNonNull(Unknown Source)
at java.base/sun.nio.fs.UnixFileSystem.getPath(Unknown Source)
at java.base/java.nio.file.Path.of(Unknown Source)
at java.base/java.nio.file.Paths.get(Unknown Source)
at com.groupdocs.viewer.fonts.k.c(Unknown Source)
at com.groupdocs.viewer.domain.documents.E.b(Unknown Source)
at com.groupdocs.viewer.domain.documents.i.a(Unknown Source)
at com.groupdocs.viewer.Viewer.a(Unknown Source)
at com.groupdocs.viewer.Viewer.a(Unknown Source)
at com.groupdocs.viewer.Viewer.a(Unknown Source)
at com.groupdocs.viewer.Viewer.getViewInfo(Unknown Source)
at com.groupdocs.ui.viewer.spring.impls.CustomViewer.lambda$getViewInfo$0(CustomViewer.java:99)
at com.groupdocs.ui.viewer.spring.cache.FileViewerCache.get(FileViewerCache.java:161)
at com.groupdocs.ui.viewer.spring.impls.CustomViewer.getViewInfo(CustomViewer.java:99)
at com.groupdocs.ui.viewer.spring.impls.CustomViewer.createCache(CustomViewer.java:136)
at com.groupdocs.ui.viewer.spring.service.ViewerServiceImpl.getLoadDocumentEntity(ViewerServiceImpl.java:377)
at com.groupdocs.ui.viewer.spring.service.ViewerServiceImpl.loadDocument(ViewerServiceImpl.java:197)
at com.groupdocs.ui.viewer.spring.resources.ViewerResources.loadDocumentDescription(ViewerResources.java:99)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:517)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:584)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626)
at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:228)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1434)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1349)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:516)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:388)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:633)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:380)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produce(EatWhatYouKill.java:137)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034)
at java.base/java.lang.Thread.run(Unknown Source)
2026-03-04 15:48:09,651 WARN [qtp1916720513-46] org.eclipse.jetty.server.HttpChannel: /viewer/loadDocumentDescription
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is com.groupdocs.ui.viewer.spring.common.exception.ReadWriteException: java.lang.NullPointerException
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1014)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:517)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:584)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626)
at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:228)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1434)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1349)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
at org.eclipse.jetty.server.Server.handle(Server.java:516)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:388)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:633)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:380)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produce(EatWhatYouKill.java:137)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: com.groupdocs.ui.viewer.spring.common.exception.ReadWriteException: java.lang.NullPointerException
at com.groupdocs.ui.viewer.spring.service.ViewerServiceImpl.getLoadDocumentEntity(ViewerServiceImpl.java:411)
at com.groupdocs.ui.viewer.spring.service.ViewerServiceImpl.loadDocument(ViewerServiceImpl.java:197)
at com.groupdocs.ui.viewer.spring.resources.ViewerResources.loadDocumentDescription(ViewerResources.java:99)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
… 51 common frames omitted
Caused by: java.lang.NullPointerException: null
at java.base/java.util.Objects.requireNonNull(Unknown Source)
at java.base/sun.nio.fs.UnixFileSystem.getPath(Unknown Source)
at java.base/java.nio.file.Path.of(Unknown Source)
at java.base/java.nio.file.Paths.get(Unknown Source)
at com.groupdocs.viewer.fonts.k.c(Unknown Source)
at com.groupdocs.viewer.domain.documents.E.b(Unknown Source)
at com.groupdocs.viewer.domain.documents.i.a(Unknown Source)
at com.groupdocs.viewer.Viewer.a(Unknown Source)
at com.groupdocs.viewer.Viewer.a(Unknown Source)
at com.groupdocs.viewer.Viewer.a(Unknown Source)
at com.groupdocs.viewer.Viewer.getViewInfo(Unknown Source)
at com.groupdocs.ui.viewer.spring.impls.CustomViewer.lambda$getViewInfo$0(CustomViewer.java:99)
at com.groupdocs.ui.viewer.spring.cache.FileViewerCache.get(FileViewerCache.java:161)
at com.groupdocs.ui.viewer.spring.impls.CustomViewer.getViewInfo(CustomViewer.java:99)
at com.groupdocs.ui.viewer.spring.impls.CustomViewer.createCache(CustomViewer.java:136)
at com.groupdocs.ui.viewer.spring.service.ViewerServiceImpl.getLoadDocumentEntity(ViewerServiceImpl.java:377)
… 64 common frames omitted

evgen.efimov · March 4, 2026, 4:12pm

@anonymousP ,

Most likely, this issue is not directly related to the Docker image itself but rather to the Viewer component.

Could you please share the file that triggers this error? We have tested several Word documents on our side and were not able to reproduce the issue.

anonymousP · March 4, 2026, 5:15pm

It was a docx, even the one which is there as example (resume.docx).

evgen.efimov · March 4, 2026, 5:58pm

@anonymousP ,

It seems that we have managed to reproduce the issue.

Did you manually delete the folders generated for document rendering from the cache directory in Docker Desktop? We rechecked the behavior, and after removing the folder generated for the DOCX format, the same error occurs.

We are currently investigating this issue and will get back to you with the results as soon as possible.