Not able to view pptx file in viewer

GroupDocs.Total Product Family
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Any updates on this?

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Hi @Niteen_Jadhav,

Thank you for following up.

The issue #EDITORNET-2903 – Html to Presentation: lost slide’s background image is currently under review by our development team. While there are no new updates at this time, we are actively working on it and still plan to include the fix in the upcoming release of GroupDocs.Editor for .NET.

You can monitor release progress and check for updates in our Release Notes.

If you require a faster resolution, we recommend exploring our Paid Support Services, which offer prioritized issue handling and direct access to our support management team.

Please feel free to reach out if you have any further questions.

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Hello,

Any updates.

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Hi @Niteen_Jadhav
Thank you for checking in again. Unfortunately, there are no new updates on issue #EDITORNET-2903 at this time. Our development team is still investigating the problem, and we currently do not have an estimated timeline for the fix.

We appreciate your patience while we work on this. We will notify you as soon as any progress is made. In the meantime, please let us know if you have any additional questions or if there’s anything else we can assist you with.

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but how do I proceed with this, I am not able to save the PPTX files after editing the file

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Hi @Niteen,

Thank you for the update. I understand how frustrating it can be to wait for a fix while needing to move forward with your project.

As of now, issue #EDITORNET-2903 (lost slide background images when converting HTML to PPTX) is still under review, and our team is actively working on it. Unfortunately, we do not have a confirmed ETA for the fix.

As mentioned previously, if you need a faster resolution, our Paid Support Services provide prioritized issue handling. Through paid support, you can gain more direct access to our support management team and potentially expedite the release of a fix.

We sincerely apologize for the inconvenience this ongoing issue causes. Rest assured that we will keep you informed of any developments or workarounds we discover. If you have any further questions or need additional assistance, please let us know.