PDF comparison is taking a long time in .NET

GroupDocs.Comparison Product Family
,
1

There is still a problem with some pdf files. I will add the 2 pdf files which i try to compare.

Comparing these files takes forever and the system runs out of memory eventually.
WWW beschikkingen BNO.default1.pdf (122,7 KB)

WWW beschikkingen BNO.defaultcompare.pdf (122,4 KB)

1 Like
2

@jerbosuwv
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): COMPARISONNET-3991

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

3

Any updates? Ticket created almost a month ago.

4

@jerbosuwv

This ticket is still under investigation. We anticipate the resolution of this issue in API version 24.6. As there’s any further update, we’ll notify you.

5

Hi Atir,

i tried the new version 2.4.6 but is still get the out of memory exception.

Did they fixed it or is this still under investigation?

kind regards,

Jeroen

6

@jerbosuwv

The ticket has been postponed due to the complexities involved in the issue. We are still working to investigate and address the matter. We will be sure to provide you with an update as soon as there’s any progress update.

7

Any progress on this issue. It seems to take very long.

8

@jerbosuwv
Sorry to hear that. We are still have no proper solution for that issues. One of the reasons is an issue on underlying library that
was not still fixed. Will try with newer version and will notify you once we’ll have a solution

9

Hi it is now almost feb 2025. This is really unacceptable. Is this your way of trying to get the customer to buy a paid support contract? The only thing that will happen is that eventally you get a bad review and the customer wil stop using your product.

10

Hi @jerbosuwv

This is Yuriy, group manager of the GroupDocs products.
give me please some time to clarify the situation
This issue was present in one of our internal product-processing pdf files.
I will get back shortly when I will review and clarify the situation.
We try to support our paid customers first, and if you have existing licenses, this is our failure—we did not understand that.

11

The issues you have found earlier (filed as COMPARISONNET-3991) have been fixed in this update. This message was posted using Bugs notification tool by anton.samarskyy