Your installer stops the process demanding that I Install .NET 3.1.0 Runtime which is an END of LIFE file from the developers. I do have installed newer ones such as the . NET 3.1.2 Core Runtime, the .NET 5.0 Runtime the .NET 6.0 Runtime and the .NET 9,0 Runtime (the latest).
In spite of all those options -all of them newer than the 3.1.0 you demand) the installation is stopped, and there IS ABSOLUTELY NOTHING I can do to bypass this hurdle to install your software.
I would much appreciate your intervention to provide me a working solution for this concerning situation.
Awaiting your response at Your earliest convenience.
Thank You kindly
Ch Ba
Note: I made sure I have access to your Support Forum BUT, in spite that I am logged in, it still requests me to sign in again, with the impossibility to take in my credentials again.
Could you please provide more details about the version of GroupDocs.Total you are trying to install and the specific error message you are receiving during the installation process?
Your free software that I am trying to install is : GroupDocs.Total Free Apps for Windows 21.6
[Size of the download file is: 194MB]
When I run your installer the message I receive from it is the following:
QUOTE
This setup requires the x64 .NET Core Desktop Runtime version 3.1.0. Please instal lthe.NETCore Desktop Runtime and run this setup again. The .NET Core Desktop Runtime can be obtained from the web. Would you like to do this now?
UNQUOTE
(Options given for me to choose are Yes or No.) When I click on the YES on your installer it opens a .NET downloads webpage showing the following NOTICE:
QUOTE
Download .NET Core 3.1
This release has reached end of life, meaning it is no longer supported. We recommend moving to a supported release, such as .NET 9.0. See our support policy for more details.
UNQUOTE
That is all I can tell You from my end of things.
As I said on my original request I do have installed on my Windows 10 PC: .NET 3.1.2 .NET 5.0 .NET 6.0 and .NET 9.0 The last 3 are the Runtime Versions
I now hope that you will be able to offer me the solution for Me to install and start using your free software.
@MSwhip
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): TOTALNET-181
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
