Free Support Forum - groupdocs.com

2.13.0 documnet could't be loaded. UnrecognizedPropertyException seen


#1

Hi ,

Chrome and Firefox shows error message "documnet could't be loaded" ,and IE could display the document view.

p.s. the same document resource consumed by the three browser

Run mode:HTML based mode
Document consume method:URL TO FILE
groupdocs library:2.13.0


Chrome
Version 47.0.2526.111 m
Firefox version 43.0.4



log message of application

com.groupdocs.viewer.internal.c.f.j.d.exc.UnrecognizedPropertyException: Unrecognized field "path" (class com.groupdocs.viewer.domain.request.ViewDocumentRequest), not marked as ignorable (21 known properties: , "convertWordDocumentsCompletely", "watermarkWidth", "width", "userId", "guid", "fileDisplayName", "preloadPagesCount", "supportListOfBookmarks", "password", "supportPageRotation" [truncated]])
at [Source: java.io.StringReader@8e54a3; line: 1, column: 39] (through reference chain: com.groupdocs.viewer.domain.request.ViewDocumentRequest["path"])


IE 11.0.9600.17041


Screenshot , application.properties and Tomcat access log attached.

Tomcat access log contains two requests ,the first is by IE and the second is by Firefox

#2
Hello,

Thank you for your inquiry .

At the moment we have 2.14.0 version of the GroupDocs.Viewer for Java library , could you please check your use case with new version and if you will get the same issue then please share with us the web url on the document that you used . Or you can specify which file types you tried to use , but will be useful if you will share with us the document url that you used.

We will wait your details.

---------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+


#3

Hi Evgen,


It looks like that the same file was browsed from different version of library (2.13.0 and 2.14.0) lead to this issue.

When using Chrome incognito mode or cleared Firefox browser end cache then it works.

#4
Hello ,

Glad to hear that your issue was resolved .

If you will have more questions please feel free to contact us.

-----------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+