Free Support Forum - groupdocs.com

A number of allowed users exceeded

We are getting following error A number of allowed users exceeded while accessing viewer for few of our users.

Hi @Jaspinder_Singh Thank you for your request. Could you please share with me your GroupDocs account email that I can check your statistic.

Thank you.

hi @pavelteplitsky

Account email should be licensingdocs@imgworld.com
otherwise please share your email address and we will send userid and private key used.

Hi @Jaspinder_Singh thank you for coming back. I will check your account logs and then return to you.

Best regards.

Hi @pavelteplitsky

Any update?

Hi @Jaspinder_Singh Sorry for the delay. We have fixed the issue - please try again and notify us with the results.

Best regards.