Almost 100% CPU displaying eml

GroupDocs.Viewer Product Family
1

Hello,
it happens often, that displaying eml (even a few MB), the CPU of the processor gets up a lot, until it reaches almost 100%.
The characteristics of the PC are:

  • System Model: VMware Virtual Platform
  • System Type: x64-based PC
  • OS Name: Microsoft Windows Server 2012 R2 Datacenter
  • 4 Processor Socket: Intel® Xeon® CPU E5-2698 v3 @ 2.30GHz, 2297 Mhz, 2 Core(s), 2 Logical Processor(s),Total: 8 Cores
  • Installed Physical Memory (RAM): 32,0 GB

Can you help me, please?
Thanks in advance
Gianluca

2

@gian_boscolo_hotmail_it,

Thanks for contacting support.

Would you please create and share with us a sample console application (source code without compilation errors) along with the sample eml file that can be used to reproduce the issue at our end? Also, please mention the version of the API that you are using. We shall be looking forward to your response.