We are unable to convert files with the conversion API. We receive the following error:
We started with a free plan. When everything worked like we wanted, we updated our plan and since then the error appears.
The files are uploaded to the our storage but the script ends when we want to convert the file. If we try to convert the file in our dashboard we receive the following error:
“Access is denied”
Errors appear with .doc and .rtf files. We didn’t test any other file types.
I hope you can help us.