Bad characters rendering

GroupDocs.Viewer Product Family
1
Hi,
we're using the 3.6 version of your Viewer.
Some customer report us that rendering some eml file, some characters (like "è", an e with a grave accent) are replaced with a ? placeholder.
The init of the widget is like this:

$('#viewer').groupdocsViewer({
filePath: '5b415cfb-dcac-465c-887d-521f12093681.eml',
fileName: '5b415cfb-dcac-465c-887d-521f12093681.eml',
fileDisplayName: 'message.eml',
zoomToFitWidth: true,
locale: "it-IT",
baseUrl:'',
showFolderBrowser: false,
showHeader: false,
showThumbnails: true,
useInnerThumbnails: true,
useHtmlThumbnails: false,
width: 650,
height: 900,
useVirtualScrolling: true,
downloadPdfFile: false,
showSearch: true,
usePdfPrinting: true,
enableStandardErrorHandling: false,
preloadPagesCount: 2,
supportPageRotation: true,
viewerStyle: viewerSyle.OnePageInRow,
useHtmlBasedEngine: false,
quality: 100
});

Here you can find a file to test this:

https://drive.google.com/file/d/0B34t03FSn_4vckhOV1RSV1pEa2M/view?usp=sharing

Thanks for the attenction

Boscolo Gianluca
2

Hello Gian,


Thanks for raising the issue.

We have successfuly reproduced the issue at our end. Hence, the issue has been logged in our issue tracking system. The concerned team will look at this issues. We’ll notify you through this forum thread, once the issue will be resolved/fixed.

Many Thanks.
3

Hi there,

I’m writing to get, if possible, the timing on the bug resolution because it is expected by some of our clients that they deem annoying in using your library.
Many thanks,
Boscolo Gianluca
4

Hi Boscolo,


We are really sorry for what you are facing from your clients.

I have asked the concerned product team to share the estimated time to get resolved the issue. In case of any updates from the product team (related to this issue), we’ll keep you updated.

Since, I have seen priority support badge against your user. So, please confirm if you want to avail Priority Support for this issue. We shall be looking forward to your response.

Regards