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Cannot display Docusign PDF file in GroupDocs Viewer

Hello there, we are using GropuDocs Viewer in our asp.net web app and it works pretty fine, we can open and display most of our file types in the Viewer but we have a problem to display with Docusign PDF documents, when we are trying to display this kind of file the viewer is loading all the time and nothing is happaning, it doesn’t display it never. I want to ask, is there any restriction for this file types? I can see that normal PDF file works fine.

@yorke_gvg

I want to ask, is there any restriction for this file types?

We don’t have any restrictions on digitally signed PDF documents. Please share a sample PDF to investigate this issue.

Thanks

SIGNED PO_12539.pdf (269.5 KB)

Here you are.

@yorke_gvg

Thank you for providing the sample file. I’ve tried to reproduce the issue with the attached PDF file with sample_app.zip (179.4 KB) and it worked well, here is output.zip (482.1 KB)
that I’ve got.

Please share more details about this issue for further investigation:

  • What version of the API you’re using;
  • Code sample or sample application to reproduce the issue.

Thanks