Certain file formats would not be rendered correctly[Viewer 2.10]

GroupDocs.Viewer Product Family
1

There’re many file formats could not be displayed correctly while using library 2.10.0, but some file formats could be done while using library 2.9.0, for example xls,xlsx,vsd.

The list is the summary of all file formats which could not be display .

the “fail” column describes result of display on browser

the “Web(Chrome Debug Mode) Message” describes the error message while java script performs on browser

fail Web(Chrome Debug Mode) Message
Microsoft Excel XLS Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined
XLSB Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined
XLSM Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined
XLSX Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined
XLTM Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined
XLTX Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined
Microsoft Visio VDX Error in element DocumentProperties in VisioDocument. Null Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
VDW Error in element VisioDocument in VisioDocument. Error in element StyleSheet in VisioDocumentStyleSheetsStyleSheet[-2,147,483,648]. Null Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
VSD Error in element VisioDocument in VisioDocument. Error in element StyleSheet in VisioDocumentStyleSheetsStyleSheet[-2,147,483,648]. Null Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
VSDM no test file no test file
VSDX no test file no test file
VSS Error in element VisioDocument in VisioDocument. Error in element StyleSheet in VisioDocumentStyleSheetsStyleSheet[-2,147,483,648]. Null Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
VST Error in element VisioDocument in VisioDocument. Error in element StyleSheet in VisioDocumentStyleSheetsStyleSheet[-2,147,483,648]. Null Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
VSX Error in element DocumentProperties in VisioDocument. Null Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
VTX Error in element DocumentProperties in VisioDocument. Null Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Microsoft Project MPP Service link is not found Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
MPT Service link is not found Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
OpenDocument Formats ODS Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined
Plain Text File TXT Blank screen Uncaught TypeError: e.getThumbnailsPanelWidth is not a function
Uncaught TypeError: Cannot read property ‘left’ of undefined

The attachment File_format_validation_Viewer.zip contains the files in different formats I’d tried.

application.properties is attached as well.

OS. windows 2012

library version : 2.10.0

P.S. Due to deploy as Root on Tomcat is not a applicable way in our system, library 2.11.0 is not considered .

2
Hello,

Thank you for your inquiry.

We will investigate your files and when we will be have any news you will be notified.

Best regards
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+

3

The issues you have found earlier (filed as VIEWERJAVA-1005) have been fixed in this update.

This message was posted using Notification2Forum from Downloads module by GroupDocs Notifier.
4
Hello,

We have checked the files and have managed to reproduce the same issue at our side. We have logged this problem in our issue tracking system as VIEWERJAVA-1005. We have linked this forum thread to the same issue and you will be notified via this forum thread once this issue is resolved.

Also as workaround for view (Microsoft Excel, OpenDocument , Plain Text ) files you can try to use HTML mode. You should set the useHtmlBasedEngine parameter to "true" in application.properties file.

About your issue with Microsoft Visio files - please download our new version of the GroupDocs.Viewer for Java 2.12.0 from here, in this version we can't reproduce same issue with Microsoft Visio files.

Best regards
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+

5

Hi Evgen,



Thanks for your reply.

Hopefully the fix could be delivered soon.

Yours truly

Raymond Wu
6
Hello Raymond,

Thank you for your posting and using GroupDocs.Viewer.

Yes, our product team are working on this issue already and when the issue will be fixed you will be notified in this forum thread at once .

We apologize for the inconvenience.

------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+

7
Hello Raymond,

We have good news for you.

As you can see status of the issue was changed to Fixed. The issue was fixed and released in next GroupDocs.Viewer for Java version. When the version will be released you’ll get an email notification.

Thanks for your patience.

-------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+

8

Hi Evgen,


Do we have an ETA when the next version of GroupDocs.Viewer for Java will be released?

John
9

Hi John,


We have plans to release the Viewer presumably next week.

Best regards.