com.groupdocs.viewer.internal.c.a.w.cR: The document appears to be corrupted and cannot be loaded

GroupDocs.Viewer Product Family
1

Hi @vsevolod.orefin
We are currently encountering an issue with GroupDocs Viewer (version 24.12) when attempting to retrieve dimensions from an EML file. Upon execution, we receive the following error message:

com.groupdocs.viewer.internal.c.a.w.cR: The document appears to be corrupted and cannot be loaded.

We are using the following code snippet to extract the dimensions:

try (Viewer viewer = new Viewer(inputFilePath)) {
ViewInfoOptions viewInfoOptions = ViewInfoOptions.forPdfView();
ViewInfo viewInfo = viewer.getViewInfo(viewInfoOptions);

  			convetOptions.setPageWidth(viewInfo.getPages().get(0).getWidth());
  			if (FilenameUtils.getExtension(inputFilePath).equals("eml")) {
  				convetOptions.setPageHeight((int) (viewInfo.getPages().get(0).getHeight() * (viewInfo.getPages().size() * 0.6)));
  			} else {
  				convetOptions.setPageHeight(viewInfo.getPages().get(0).getHeight() * viewInfo.getPages().size());
  			}
  		}

The EML file can be accessed here: :link: EML File – Google Drive

Could you please advise if we are missing anything or suggest a solution to resolve this error?

Thank You!
Vaibhav

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2

Hello @Vaibhavj22 ,

Thank you for contacting us.
We were indeed able to reproduce the same issue using GroupDocs.Viewer for Java 24.12 on our side.
We have also confirmed that the issue persists in the latest version 25.6.
It has been logged in our internal tracking system under ID VIEWERJAVA-3951, and we’ve linked it to this forum thread.

Unfortunately, we currently don’t have a temporary workaround for this issue, but please rest assured — we’ll keep you informed as soon as we have any further updates.