Compatibility with Windows XP

arosano · August 26, 2015, 6:55pm

I have attached you an screenshot of the error that we are facing.

It happends in Windows XP, may be is that the reason?

Regards,

Alexis.

pavelteplitsky · August 27, 2015, 6:49am

Hello Alexis,

We are sorry to hear that you have issue. As we can see from your screenshot you use Viewer in the WebzFroms desktop App. Our Viewer in such case work via WebBrowser component and in case using Win XP here we have a problem - in the Win XP default browser is IE6 and our Viewer require IE8 as min version.

Try to update the IE to max version which supported by XP.

Best regards.

arosano · August 27, 2015, 2:47pm

We have detected this issue working with IE8 in XP.

pavelteplitsky · August 27, 2015, 2:51pm

Hello Alexis,

Thank you for coming back. In such case try to add this code:

In to the head section of the page.

Best regards.

arosano · August 27, 2015, 3:14pm

Yes, that line of code it’s already present in my head section

pavelteplitsky · August 28, 2015, 7:21am

Hello Alexis,

In such case to be able to reproduce the issue and fix it for you we will need next:

1. Which version of the Viewer you use?

2. Please prepare and share with us example of the project which will reproduce the issue.

Thank you.