Corrupted Jpeg scan component id definition. Cannot load image


#1

The error message in the title began occurring often upon upgrade from Conversion 16.10.1 to 17.04(java). Similar load profiles. Data about frequency of occurrence before and after upgrade included below

Corrupted Jpeg scan component id definition. Cannot load image. Before Upgrade After Upgrade
Monday 9-11-2017 0 9-25-2017 664
Tuesday 9-12-2017 0 9-26-2017 650
Wednesday 9-13-2017 0 9-27-2017 606
Thursday 9-14-2017 0 9-28-2017 608
Friday 9-15-2017 0 9-29-2017 454
Saturday 9-16-2017 0 9-30-2017 102
Sunday 9-17-2017 0 10-1-2017 316


#2

@jgorr,

Do you mean 17.3.0 version of the API? Can you please share sample project and problematic file(s) with us. We are required this data (project/files) in order to investigate the issue.


#3

Code sample: https://gist.github.com/anonymous/d644c9f6035c2d8544db5bc02f29cb3f

Sample files to come later. As I explained in another thread we have to correct some logging issues in to get a proper sample file.


#4

@jgorr,

Meanwhile, we’ll perform possible investigation with the sample code you provided.


#5

Sample file: 4%2F11%2F17 - ELEMENT Teen Pregnancy Presentation .pptx.zip (656.8 KB)


#6

@jgorr,

Thanks for sharing the problematic file. We successfully reproduced this issue at our end.
class com.groupdocs.conversion.internal.c.a.s.b.a.a.a.a.c.a.b.g.c: Corrupted Jpeg scan component id definition. Cannot load image.
Hence, we’ve shared the file with concerned team. As we get any update from them, you’ll be notified. Your patience shall be appreciated.