Free Support Forum - groupdocs.com

Could not print documents with watermark in 2.14.0


#1

Hello,


I attach the sample file: https://www.dropbox.com/s/6aacblz94pxsvo6/example.mp4?dl=0

Regards.

#2
Hello Alexis,

We are trying to reproduce the issue on our side , but we can't reproduce it yet. The print with watermarks works well for us, as you can see on a screenshot.
Could you please specify, may be you see any errors in browser console , or you are getting the issue with one file that on your video and for other files this feature works well? Also will be useful if you share with us your file example.

Please come back to us with these details and we will be glad to help you.

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Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
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#3

My web.config: https://www.dropbox.com/s/vrr3fq7cequu04m/Web.config?dl=0




#4
Hello Alexis,

Could you please share with us the screenshot of response from server that has a status "500", because we still can't reproduce the issue on our side and we need to know that the server returns in this response. We have checked your web.config and seems it is correct .

Btw, could you please say if you have server logs? Maybe we can find out what the issue is on sever side.

Please come back to us with these details and we will be glad to help you.

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Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
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#5

Meanwhile, I am looking to my code.


The aspx and the code behind is sent via email.



#6

In 2.11.1.0 same code it’s working OK.


#7
Hello Alexis,

Thank you for your screenshots.

Could you please share with us also the full html code that you have got in response body. On your screenshot we can see only beginning of the html code. But we need to check full code

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Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
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#8
Hello Alexis,

We were able to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WEB-1892. We have linked this forum thread to the same issue and you will be notified via this forum thread once this issue is resolved.

Our product team will try to resolve this issue ASAP and then we will release a hotfix of this version of the GroupDocs.Viewer for .NET

We apologize for the inconvenience.

-------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
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#9

I’m glad to hear that you are able to reproduce the issue.


You know that this functionality it’s priority for us, so we are requiring the fix ASAP.

Regards,

Alexis.

#10
Hello Alexis,

We understand importance of this fix for you and we do all our best to resolve it soon.

Thanks for your patience.

------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+