Free Support Forum - groupdocs.com

Display multitiff file


#1

Hi, i’ve got an issue with the viewer.

The viewer gets stuck when trying to open the multitiff file that can be downloaded from here:
https://mega.nz/#!qhwW0SiD

Can you help me?

Thanks,
Juan


#2

This is the correcto link to the file with the issue.

https://mega.nz/#!qhwW0SiD!8oS_R5SW_zJhX3KslCQVo6RKtvgAFhpMCsChCccv4ME


Anonymous:
Hi, i’ve got an issue with the viewer.

The viewer gets stuck when trying to open the multitiff file that can be downloaded from here:
https://mega.nz/#!qhwW0SiD

Can you help me?

Thanks,
Juan

#3

Hello Juan,


I’m sorry to hear that you have such issue. I have tried to reproduce it but unfortunately I can’t, with the latest version of the Viewer and the tif rendered well. Since that could you please share with me which version of the Viewer you use, your widget code and the project type with it’s configs.

Thank you.

#4

Hi Pavel, the viewer’s version is 2.17.0.0

Thanks,
Juan



#5

Hi Juan,


Thank you for this info. In such case please simply update the library via link that I shared earlier.

Best regards.

#6

Ok, I’m going to try with the new version.
I’ll let you know how it turned.

Thanks,
Juan


#7

Pavel,
with the new version it’s working ok.

Thanks,
Juan


#8

Hi Juan,


Thank you for the feedback and glad to hear that.

Best regards.