Free Support Forum - groupdocs.com

Documents not visible. Embedded links work- upload - download works. Just cand see docs


#1

The documents I uploaded to my account are not visible in your viewer either from my dashboard or my website. The files are present on my dashboard and and when downloaded, they open correctly and are wiewable. I think there might be an issue with your viewer. If you can’t get this fixed soon i need my money back.


Submitted from: https://groupdocs.com/corporate/contact


#2

Hi Justus,

Thanks for getting in touch, can you give me some more details about the problems that you are seeing?

Ideally if you could attach one of the document's in a reply to this message it will help us to get the bottom of the issue that you are seeing a-lot faster?

It would also help to attach a screenshot if you are getting an errors?

Many thanks,

The Vipin Thomas, GroupDocs Support Team (DH)


#3

http://turtleislanduniversity.com/basic-leather-work/
There's a link to one of my pages.
I think I know what the problem is or where to help you look for it. I
think drastically faster than I type. I would really love a call.
443-447-7634


#4

Attached is a screenshot of a file I just uploaded to my account as
displayed in the viewer.

> http://turtleislanduniversity.com/basic-leather-work/
> There's a link to one of my pages.
> I think I know what the problem is or where to help you look for it. I
> think drastically faster than I type. I would really love a call.
> 443-447-7634
>
>
> On Tue, Mar 19, 2013 at 12:19 PM, Vipin Thomas, GroupDocs Support <
> notifications-support@groupdocs.zendesk.com> wrote:
>
>> **
>>


#5

Hi Justus,

As promised we have the resolved the issue with your account, the documents are now rendering without issue.

Please get in touch again if you have any other problems (hopefully this is the first and last!)

Many thanks,

Derek

Derek Hyland
Development Manager
http://groupdocs.com