DOCX to PDF conversion, unwanted page break

GroupDocs.Conversion Product Family
,
1

Hi,

we have what it seems a new issue with unwanted page breaks that occur when converting a docx to pdf format. We are using GroupDocs.Conversion 21.11.0 (latest stable).
However when i convert the same document through the online pdf converter (Online bestandsconversie | Gratis GroupDocs Apps) it seems OK.

So my question is actually: what are the default LoadOptions/PdfConvertOptions that are used on your online converter?

In our application we use:

converter.Convert(new SaveDocumentStream(() => output), new PdfConvertOptions()
{
MarginBottom = 0,
MarginLeft = 0,
MarginRight = 0,
MarginTop = 0,

                            PdfOptions = {
                                PdfFormat = PdfFormats.v1_7,
                                OptimizationOptions = {
                                    CompressImages = false,
                                    ImageQuality = 100
                                },
                                Zoom = 100
                            }
                        });

I already tried playing with the margin settings and other PdfOptions (even removed them all) but i canā€™t get the same conversion output like your online tool does.

Thanks for the information,
attached, the related document (docx) and the converted pdf with an extra page break on page 2

https://easyupload.io/m/0d9eve
(using easyupload, as the initial file was too large)

1 Like
2

@Verthosa

Please take a look at this output.pdf (1.2 MB). Does it look good/expected to you?

3

Yes indeed, this is the same output your online converter gives and is completely correct.

But i cannot achieve the same results with my current converter 21.11.0. Must be some LoadOptions/ConversionSettings?

4

@Verthosa

Please try the following code:

using (Converter converter = new GroupDocs.Conversion.Converter(@"D:/HiveTracker - offer BizzMine Premium Cloud.docx"))
{
        converter.Convert(@"D:/output.pdf", new PdfConvertOptions());
}

Please ignore/skip load options.

5

Iā€™m having the same (wrong) result, an extra page is created for the sentence ā€˜in attachemnt: Bizzmine Saas Agreementā€™ā€¦

6

@Verthosa

Could you please share the sample application using that issue could be reproduced?

7

That will not be so easy as we use our pdf convertor as an azure webjob. Iā€™ll try to simulate it as a console app and will come back to you

8

Hello,
please find a zip on this link https://we.tl/t-ZvLTn1lyen

i cleared the contents of the license and added the docx file where the problem resides. Change inPath and outPath to your environment.

the resulting PDF will put the line ā€˜In attachmentā€¦ā€™ on a second page

9

@Verthosa

Itā€™s still on the first page. Please have a look at this screenshot.jpg (132.7 KB) and this output.pdf (1.2 MB).
Could you please highlight the issue with a screenshot?

10

Hi, see another wetransfer link with a screen record of original DOCX, conversion through the app i sent previously, opening of the output.pdf
https://we.tl/t-zXugBciAUA

11

As a followup: the conversion in the animated gif is done on a windows server 2016 (in production, the conversion is also done on a windows server 2016).

I just tested the console app on my local windows 10 environment and then the output seems correct! This is in fact the only difference i might see right now. Are you perhaps in the possibility to test this console app on a windows server 2016 to maybe be able to reproduce my behaviour?

EDIT:

  • tested on Windows Server 2012R2: incorrect conversion
  • tested on another Windows 10: incorrect conversion
  • tested on Windows 11: incorrect conversion

Are there any specific system references Groupdocs uses?

Another EDIT: please note, i have the same issue when using Free Online DOCX Converter | Conholdate Apps

12

@Verthosa

We are investigating this issue with ticket ID CONVERSIONNET-5054.

Meanwhile, please share a list of installed fonts on the above environments.

13

Hello, great thinking, iā€™ll check differences in installed fonts and try to extract the fonts used in the two different pdf documents,

already big thanks for your assistance

EDIT:
noticed this difference when comparing the wrongly converted and the correctly converted docx. DejaVu-font seem to be missing image.png (12.0 KB)

However, in the docx i cannot find this font to be used (i analysed the contents of the docx as zip and cannot see that dejavu font is used anywhere)

I can confirm that after adding the missing font, the conversion works perfectly. But this DejaVu font is non-standard isnā€™t it? I have no idea where it comes from

1 Like
14

@Verthosa

Glad to know that the issue is resolved.

We are investigating this scenario.

15

Would there be any update on this? Since we are planning to release in a couple of weeks
Thanks

16

@Verthosa

This issue is still under investigation. Please note that all the free support tickets are assisted on first come first served basis. However, weā€™ll let you know in case of any update.

17

@Verthosa

It seems that the ā€œRobotoā€ font is missing on your system. Please try the following code:

const string source = "HiveTracker - offer BizzMine Premium Cloud.docx";
var loadOptions = new WordProcessingLoadOptions
{
     UseTextShaper = true,
     AutoFontSubstitution = true,
     FontSubstitutes = new List<FontSubstitute>
     {
           FontSubstitute.Create("Roboto", "Arial")
     }
};
using (var converter = new Converter(source, () => loadOptions))
{
     var options = new PdfConvertOptions();
     converter.Convert("converted.pdf", options);
}
18

Sorry for the late reply, using the FontSubstitution works, however, the UseTextShaper property throws an error here. Just not using it fixes it, so no problem

thanks a lot !!

1 Like
19

Good to know that the issue is fixed.

Please share sample code and exception stack trace.