Empty result when converting any small MSG to PDF with custom width&height

GroupDocs.Conversion Product Family
,
1

Converting any small email (MSG) to PDF, only creates an empty page, if custom width and height is used.
The issue only seems to happen when both is true, a small (single page?) Email is used and custom size is provided.
I used GroupDocs.Conversion 24.4 with those options:

        using (var conv = new Converter(documentPath, () => loadOptions))
        {
            var options = new PdfConvertOptions()
            {
                PageWidth = 750,
                PageHeight = 1061
            };
            conv.Convert("output.pdf", options);
        }

Here is some sample MSG and the output as PDF (with and without custom size):
Email to PDF conversion empty result.zip (885.6 KB)

Can you please take a look at the issue?

1 Like
2

@Clemens_Pestuka
This issue is reproduced at our end. Therefore, we have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): CONVERSIONNET-6901

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

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3

The issues you have found earlier (filed as CONVERSIONNET-6901) have been fixed in this update. This message was posted using Bugs notification tool by nikola.yankov