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Encountered an error when saving document in Editor Demo

Hello,

I encounter an error when saving the docs in the Editor Demo for .NET Webform, downloading from github.

Can you please help me take a look of this error?

image.png (47.9 KB)

Regards,
WK

1 Like

@WeiKiatChua

In order to further look into this scenario, we need following details:

  • Sample file (do you face this issue with a particular file or with any document)
  • Also specify what kind of changes/editing you performed?

We’ll appreciate if you share a short screencast/video of this issue.

Dear Atir,

I rerun the demo project and the error is gone now.
However, I try to add text , highlight the text and save it
The format of the document will change, how can I prevent this?
The content is getting narrow and narrow after I save it.before edit.PNG (47.5 KB)
after edit.PNG (37.0 KB)
after edit 2.PNG (28.5 KB)

You may refer to the attached screenshot.

Regards,
WK

@WeiKiatChua

Could you please also share the sample document? Do you face this issue for a particular Word file or for every other document?

Dear Sir,

This happen to all the document file.

Regards,
WK_Before_TestingWord.docx (14.8 KB)
_After_TestingWord.docx (9.3 KB)

@WeiKiatChua

You are evaluating the API in trial mode (see evaluation limitation message on top of the resultant file). Please apply the license and let us know if issue persists. You can avail a temporary license here (in purchase wizard) and set/load it in configuration.yml file.

Dear Atir,

I added the license into Licenses folder.
license1.PNG (7.4 KB)

and the evaluation wording is gone but the issue still exists.

Regards,
WK

@WeiKiatChua

We are investigating this issue. Please keep track of this GitHub ticket. However, we’ll notify you here as well in case of any update.

Dear Atir,

Ok, thanks for your prompt action.
Shall wait for your update!

Regards,
WK

@WeiKiatChua

You are welcome.