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Error occurred while processing the request

We are receiving this error on some files – please see screenshot.

Can’t find a pattern yet. What are the reasons for this error?
Hello ,

Thank you for your inquiry.

Could you please share with us your Viewer embed URL for this document , seems that you use incorrect URL.

We will wait your details .


Best regards,
Evgen Efimov
Your Document Collaboration APIs
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This is the embed URL:

We’ve embedded other docs using the same method via API. I’m not sure why some load and others don’t.