Free Support Forum - groupdocs.com

Error Viewing Documents


#1

Hi,


I’m getting an error when opening documents in viewer. This was working perfectly, now I get an error message when a request is sent to view any document in our API installation.



#2

Hello,


We are sorry to hear that you have such issue. Will be very helpful if you share with us document guid or URL which you use for viewing that we can check the issue.

Thank you.

#3

Hi,


Here is the URL https://apps.groupdocs.com/document-viewer/embed/{ea3e91bf5b7298c55f3f7763269817d2b6f08f08f573f1f472dc9b5a859a54a4}?signature=%2B81s1l6QTH%2FbzBzuTXhsob5xz3E

I’ve attached error screenshots too.



#4

Hello,


Thank you for sharing the URL. We have checked it and found out that you have a wrong URL, you should remove “{}” this symbols from the URL.

For example for this document correct URL will be: https://apps.groupdocs.com/document-viewer/embed/ea3e91bf5b7298c55f3f7763269817d2b6f08f08f573f1f472dc9b5a859a54a4?signature=%2B81s1l6QTH%2FbzBzuTXhsob5xz3E

#5

Hello,

The brackets have always been in the URL and it used to work fine that way. I have removed the brackets {} from the URL and I’m not getting that first groupdocs error screen anymore but I’m still getting the startxref error and an error that says no more disk space. I need this resolved. We have not changed anything about our code here in a very long time and all of a sudden we’re having problems.


#6

Hello,


We have fixed the issue and all should be ok now. Could you please check it again and notify us if all works well for you.

Thank you.