Excepction with tiff image


#1

Good afternoon.
We are having an inconvenience when wanting to visualize this images from Groupdocs Viewer.


#2

Error.zip (179.2 KB)


#3

@mlasarga,

Thanks for using GroupDocs.Viewer. Would you please share with us the version of GroupDocs.Viewer API and the sample source code you are using? Furthermore, in case you are using any of our open source document viewer applications, please mention its name. We shall be looking forward to your response.


#4

Hi, we are using version 17.
Developer OEM licesing.


#5

Information you asked
VisorGroupdocs17.4.0
GroupDocs.zip (1.6 MB)


#6

@mlasarga,

Thanks for providing the required details. We are able to reproduce your reported issue at our end. The issue has been logged in our Issue Tracking System (with ID: VIEWERNET-1507) for further investigation. In case of any updates, we’ll keep you informed.


#7

@mlasarga.

After the investigation, we found that your provided file is actually in JPEG format, however, the extension of the file is set as .tiff. GroupDocs.Viewer expects that file extension corresponds to file format. Please change the file extension to .jpeg and try one more time that will surely fix the issue. Hope it helps.