Exception thrown - When we try to load the doc in the Editor

GroupDocs.Editor Product Family
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1

Hi,
We are getting the below exception in C# code when we try to load the selected document in the editor. image.png (37.8 KB)

As a result, we are not able to edit the document and generate the updated document.

There are some merge files added in the document and it looks like editor is not able to process those merge fields. Hence, throws this error.

Also, I want to point out that this issue is not occurring with all merge fields. Please refer the attachment for more details.

Can you please look in to this issue at the earliest. Thanks.

Regards,
Ayyappan

2

@ayyappanprofile

Please share following details and we’ll investigate this issue:

  • API version that you are evaluating (e.g. 20.10, 21.10)
  • Problematic file
3

Hi Tahir,

Thanks for the quick response. Please find below my response.

image002.jpg (9.25 KB)

Template_Error.PNG (52.2 KB)

(Attachment Template.doc is missing)

4

Hi Tahir,

Thanks for the quick response. Please find below my response.

image001.jpg (8.57 KB)

Templates.Zip (79.9 KB)

5

We are using the GroupsDocEditor version of 21.10.0 for our POC.
image.png (8.4 KB)

1 Like
6

@ayyappanprofile

Thanks for the details. This issue is reproduced at our end. Therefore, we’ve logged it in our internal issue tracking system with ticket DI EDITORNET-2241. You’ll be notified in case of any further progress.

7

Hi Tahir,

Thanks for the update. Appreciate if you could provide the ETA for this.

Regards,

Ayyappan

1 Like
8

@ayyappanprofile

This issue will be fixed in API version 22.7 and that is expected to be released by this month’s end.

9

Hi Tahir,

Thanks for the update.

Regards,

Ayyappan

1 Like
10

@ayyappanprofile

You are welcome.