GetViewInfo hangs indefinitely when opening .tar.gz file using .NET

GroupDocs.Viewer Product Family
1

Hi,

I know tar.gz is not listed as one of the supported formats, so I don’t expect it to work (although it would be nice), but I do expect a FileTypeNotSupportedException to be thrown.

Using the GetViewInfo sample with version 20.1 and the attached file, it seems to hangs indefinitely.
Test ZIP to TAR.tar.gz.zip (2.7 MB)

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2

@Clemens,

We’re investigating this behavior of the API. You investigation ticket ID is VIEWERNET-2320. As there’s any further update, you’ll be notified.

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3

@Clemens,

This issue is resolved in version 20.2. We’ve added support of gzip archives as well.

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4

Thank you for fixing the hang :slight_smile:

It’s not hugely important for us, but I noticed that the content is missing/incorrect when rendering a gzip archive.
Render GZip Archive.zip (15.0 KB)

I does render the archive name properly “Compressed Word File.gz” but shows the content is “Compressed Word File”. If you open the archive, you will see the content is actually “Portrait_Landscape.docx”

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5

@Clemens,

We are investigating this scenario. As there is any update, you’ll be notified. Your investigation ticket ID is VIEWERNET-2352.

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6

@Clemens,

VIEWERNET-2352 will be fixed in next release of the API that is 20.3.

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7

Thank you :slight_smile:

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8

@Clemens,

You’re welcome.

9

@Clemens,

Your reported issue VIEWERNET-2352 is now fixed in API version 20.3. You can download it here.

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10

@atirtahir3

Thank you again for your help :slight_smile:
I can confirm this is working fine now. :+1:

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11

@Clemens,

You are welcome :slight_smile: