We’ve reproduced the EPS to JPG rendering issue.
The issue ID in our internal bug tracker is VIEWERNODEJS-70.
As soon as we have any updates we’ll let you know.
Thanks.
Hi Team
we are expecting your response, kindly give response ASAP.
The issue is under investigation. As soon as more information becomes available, we’ll let you know.
Thank you.
Hi Team
Its almost one week over, we didn’t get any response from your end.
The ticket VIEWERNODEJS-70 is waiting for the resolution of another internal issue. Once that issue is fixed, we will provide an update on the progress here.
Also you can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
Paid support can be considered if the Product is working well, right now the issue , some of the features are not working & we are expecting those to be sorted out.
We are doing our best to address the issue.
Thank you for your understanding and patience.
Hi do we have any update for the same.
Can you confirm whether this will not be an issue in cloud version
do we have any update for the same.
The internal issue has been fixed. The ETA for VIEWERNODEJS-70 fix is February 2024.
Thanks.
Can you confirm whether this will not be an issue in cloud version
The similar issue with rendering EPS to JPG exists in GroupDocs.Viewer for Cloud as well.
The ID in our internal bug tracker is VIEWERCLOUD-465.
We’ll update you when we have any new information.