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GroupDocs document not loading in IE browser

Hi Atir.


As you mentioned in above post, please find below the logs and screen-cast that you requested.

Compile project and show us IDE console view
Ans: eclipse_error.txt

Render document in IE and show browser view/logs
Ans: docs_error_1.PNG

Also screen-cast the temp/cache folders
Ans: temp_images.PNG

Rendering documents as HTML or Image ?
Ans: Image

Show us when does IE render partial documents and when it doesn’t render documents at all in viewer.
Ans: Its not rendering anything.

Hi Ram,


Did you try latest version of the API (3.7.0) as well ? If not, please integrate that in your project and share your feedback.

Thanks

Hi Ram,


We appreciate your continues cooperation.
In order to find the root cause of this issue we need you to perform following steps and share your feedback:
  • Clone/download GroupDocs.Viewer for Java Servlets based front end from here.
  • Run the project as per instructions given in the readme file.
  • Tell us, either you still face same issue in our official showcase project or not (with error or success details/screenshots)?
If same issue is reproduced in our showcase project, we’ll log the scenario again and fix it (though it is working fine at our end). But if the same issue is not reproduced in our showcase project then certainly there is some sort of integration complication in your project and we’d surely scrutinize it. Evaluating our official showcase project (please compile/run the showcase project in standalone mode, do not integrate it with any other project) can be a indication towards root cause of the issue. Hence, we’d recommend you to follow the above mentioned steps and share your feedback/experience.

Kind regards

Hi Atir,


The standalone is working fine, but only when we are integrating it with our project issue is coming with the first page getting distorted,

While checking the Temp path created we are seeing the HTML was generated fine,

While opening the generated HTML pages in IE, there is no issue, Issue is coming only in Viewer.

Also we created a doc with 2 pages with same contents in 2 pages, where the first page is distorted and the second page is not.

Hi Ram,


Thanks for sharing your experience with our official showcase project.
Assuming that you are rendering documents as image in viewer on IE, you mentioned earlier that there is no image shown at all in viewer on IE.
where the first page is distorted and the second page is not.
But now you are saying that viewer is rendering document but first page is distorted (please share screenshot of distorted document rendered). This is confusing, please confirm us what is the actual issue:
  1. Document not rendering at all
  2. Document partially rendering
  3. Document first page is rendering in distorted state and rest of the pages are rendering normally/as expected
Also, kindly share viewer portion of the code, the code you wrote to render documents or the code you wrote to integrate API. Moreover, share every change in the source code of viewer, that is the only way we can see what is causing issue after integration. Actually, we are helping to dig down the issue that was introduced during integration.

Kind regards

Hi,


As you requested, please find below the screen shot of the HTML render first page along with the original image.

Hi Atir,


Is it possible to add a new page in the viewer which is not in the doc,

Our idea is to select the page from the temp folder for the first page alone. and the remaining to render it from the generated

Hi Ram,


find below the screen shot of the HTML render first page along with the original image
There are two images one is perfectly rendered, I assume so. Is it rendered in IE or in some other browser?
Secondly, are you using html based rendering in viewer, because you mentioned so? However, original issue is based on image based rendering in viewer on IE.
Is it possible to add a new page in the viewer which is not in the doc,
I didn’t understand that, please elaborate.

Thanks