Free Support Forum - groupdocs.com

Issues with the eu GroupDocs


#1

Hi,


Following a live chat:

Tthe document:https://eu-apps.groupdocs.com/document-viewer/Embed/57220e3f5308ba44781aac86a536b73857b9e0cb7162757face8ff3d6b5a24b7

Says: SORRY, AN ERROR OCCURED WHILE PROCESSING THE REQUEST. WHAT SEEMS TO BE THE PROBLEM? GET IN TOUCH


Chris


#2

Hello, Chris,


Sorry to see you get this problem. We tried to investigate it, but can’t find the document with the ID you provided. Can you, please, describe how did you get this link?

#3

Hi,


The link is what we use to view documents outing our own application. We use the url plus the guid. The issue does seem to be resolved now. A colleague contact you direct and there was some maintenance on the converting function?

Chris


#4

Hi, Chris,

Glad to see that the problem is gone.

No, there was no maintenance on the eu server today. In case it will happen again, please describe in details steps that cause the issue (including all necessary guids, links, etc.).