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Loading some files result in "Can't connect to server error"

While opening some files I get a “Can’t connect to server” error.

This doesn’t happen with all files.

Thank you for your inquiry.

Could you please specify which version of the GroupDocs.Viewer for Java library you use. Also will be useful if you share with us your file examples, with which occur the issue and your OS configuration (Java version, OS version, type of the project that you use ) .

Note: you can also try to increase Java heap size (for example -Xms1024m -Xmx1024m)

We will wait for your details.


Best regards,
Evgen Efimov
Your Document Collaboration APIs
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