Free Support Forum - groupdocs.com

Missing texts when converting powerpoint to image


#1

when converting powerpoint files to images, all texts within the powerpoint are missing/blank while embedded images are still displaying


#2
Hello,

Thank you for your request.

Could you please share with us your file example with which you have the issue. We will investigate it to find out the reason of the issue.

We apologize for the inconvenience.

--------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+


#3

looks like it’s back to normal now, but it was very unstable the past couple of days where 50% chance the texts will be missing after conversion


#4
Hello,

We are glad to hear that your issue was resolved.

But could you please share with us some additional info about it , because we want to make our service more stable and avoid such problems in the future.

Please share with us next:

- your login in GroupDocs service,
- when this issue happened(approximate time) and we will check the logs for your account
- file example
- which type of file you tried to convert and to which type ?

We will wait your details. Thank you.

----------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+