We are sorry to hear that you have such issue. We created live demo sample for you here - http://plugins-qa.groupdocs.dynabic.com:8889/document-viewer/view . Please check it’s HTML code for how to. Pay attention for the “Click to view” link code especially at “href” parameter. As you can see this sample shows how to use “file” parameter which we describe in the previous thread. This parameter's value should be a file name which will be shown in the viewer.
If you will have more questions please feel free to contact us.