Opening .ai doesn`t work

GroupDocs.Viewer Product Family
1

Hi, I have an .ai and tried to open it via AI Online anzeigen | Kostenlose GroupDocs Apps.

Folowing message occurs: We can’t open your file right now. Please try uploading it again. If it still doesn’t work, please contact our support team and we’ll try to help you.

The fie size is 633kb.

Can you please support me

2

@leooe

Can you please attach your file for investigation?

3

Sure, 230730 Sky_green_5g.ai.pdf (528,8 KB)

It wasn`t possible to upload .ai. Therfore I added the suffix .pdf.
Ju must delete the sufiix .pdf.

Thanks in advance

4

@leooe

The attached file has the following header

%!PS-Adobe-3.0 EPSF-3.0

and the actual file type is Encapsulated PostScript (EPS).

Unfortunately, we have a bug in our code and we can’t open this file now. The bug has been logged in our internal bug tracker. As soon as it is fixed we let you know here.

5

@ vladimir.litvinchik

Thanks for feedback.
How long does it takes usually until that a fix will be available?

6

@leooe

It depends on a number of factors, so we typically do not share any ETA for issues.