Free Support Forum - groupdocs.com

'OutOfMemoryError: Java heap space' while zooming PDF file


#1

I’m using GroupDocs.Annotations as a simple viewer disabling the annotations. My environment is Java 7 (1.7.0_71) and JBoss AS 7.1.0.


I’m trying to open the PDF attached to this message using the viewer. When I zoom the document to 600% the server craches, throwing java.lang.OutOfMemoryError: Java heap space. I have 6GB of RAM. This kind of problem should not occur.

What do I have to do to GroupDocs.Annotations use less memory? How to avoid this kind of problem? What is the recommended configuration to use GroupDocs.Annotaions without worring about memory problems?

#2
Hello,

Thank you for your inquiry.

Yes, we have managed to reproduce the same issue at our side. But the issue not depends from our library , this occurs when your Java VM has not enough virtual memory to manage operations. So we recommend you to increase it with such option as JAVA_OPTS -Xms1024m -Xmx1024m or more and this should resolve the issue.

If you will have more questions please feel free to contact us .

-----------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+


#3

Hi.


It’s just that? Just configure the initial and maximum memory allocation for JVM? Well, the problem occurred with a file of 57KB! It’s not acceptable that a simple file of this size cause such big memory consumption. Is there another configurations or adjustments I can do to avoid this kind of problem? I don’t want to always have a big server (with much memory) to let me use GroupDocs.Annotations. Doesn’t make sense.

#4
Hello again,

We are sorry , but at the moment our GroupDocs.Annotation doesn't have any configurations for avoidance this error. We have informed our Product team about your request and we created a ticket in our system (ANNOTATIONJAVA-885). We understand that this issue is important to you and we'll let you know as soon as we make some progress or resolve the issue completely.

Sorry for the inconvenience.

-------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+