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Output image file resolution is wrong


I have investigating your product - GroupDocs.Conversion for Java 1.3.0.

I try to convert TIFF, MSG, EML, JSP, DOC, DOCX, RTF, etc to PNG format. and I have set the customize width and height in output format. (2067 x 2924).

But the output image file resolution is wrong.



We are sorry to hear that you have such issue. We will investigate the issue and come back to you soon.

Sorry for the inconvenience.


We have investigated the issue , but we can't reproduce it on our side . The width and height parameters are working well and the output documents have appropriate size (2067 x 2924). Could you please share with us example of your code which you use for setting the result image settings and example of output PNG file , that we can check it with exact the same code.

Please note: if you use resolution settings instead of width and height then these settings will rewrite the width and height - please ensure that you doesn't use resolution settings.

We will wait your details and will be glad to help you .


Best regards,
Evgen Efimov
Your Document Collaboration APIs
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