Paid Support did not answer within a week

GroupDocs.Complaint
1

Hi,

I’ve had a great experience using the free support forum so far, but the paid support is a huge disappointment. With our current development license we have a quota of 6 paid support requests, but my question opened a week ago was still not answered (id 670254).
Upon asking if there is anyone working on my ticket, I also did not get a reply.
Is there something not working with paid support, or why do we not get any answers there?

2

@Clemens

Sorry to know that you didn’t get a timely response for your paid support query. Let me check this out for you. You’ll definitely get the appropriate level of support.

1 Like
3

@shahzadlatif
Thank you :slight_smile: I did get a reply from support now.

4

@Clemens

Good to know that our team is in touch with you now. :+1: There was some notification issue which caused this problem. Hopefully, you’ll not face such issue in future.

1 Like