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PDF Converter converts bullet points inside Word document to clocks icon


When converting a word document to PDF bullet points inside word document get converted to clocks icon. Screenshot in the attachment. I have also attached both Word and PDF file in the attachment.
a691d0b9-20ec-4825-9220-15ebd813909c.jpg (186.2 KB)
f22e309d-c86a-48b9-927c-c447621edb00.jpg (223.2 KB)
Handout - Sketch the Scene (Narrative).docx (320.6 KB)
Student Handout #1.pdf (602.4 KB)

We are using PHP SDK to call the API.

Thank you,

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