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Per sales question for GroupDocs.Viewer for .NET

GroupDocs.Viewer Product Family
#1

Hello,

I have a customer in Korea who is currently evaluating GroupDocs.Viewer for .NET and have sent a question about compile crror
Can you please confirm an attached image and following error message?

Error message: A build error has occurred. Do you run the last successful build?

Produce name: : GroupDocs.Viewer for .NET
Compile sample name: GroupDocs.Viewer.Examples.CSharp
OS: Windows10 64bit
Visual Studio version name: : VS Pro 2012

Thank you in advance for your help.

Best regards,

Thomas Moon
ComponentSource
https://www.componentsource.com

#2

image001.png (65.3 KB)

#3

@ThomasMBK

This is not a back-end API issue. Could you please get us a simple application using that issue could be reproduced at our end? It seems that the NuGet packages are not restored properly. There could be multiple reasons (e.g. Internet connectivity issue, update NuGet).

#4

Hi

The customer sent the simple application. Can you please download if from our FTP server below?

ftp://j4p4n-up104d:J4p4nS3cur3P455!@ftp.componentsource.co.jp/Examples.zip

Best regards,

Thomas Moon
ComponentSource
https://www.componentsource.com

#5

@ThomasMBK

We couldn’t access the file. Could you please explicitly define FTP access (e.g. host, username and password)?

#6

The PDF access does not need a username and password.
Can you please try to copy/past it on any browser?

I couldn’t upload it on this form because the size of sample file is 20MB around.

Best regards,

Thomas Moon
ComponentSource
https://www.componentsource.com

#7

@ThomasMBK

Please upload it to some cloud storage (e.g. Google Drive) and share link here. We still cannot access the file using the provided link.

#8

Sure, I have upload the sample to Google Drive) below:
https://drive.google.com/file/d/1_UYS2NG0dTCsM8RMOTYgLpTT7R_wfVD2/view?usp=sharing

Best regards,

Thomas Moon
ComponentSource

#9

@ThomasMBK

Please grant me access to this file. I sent you a request.

#10

I have replied you the grant access.

Best regards,

Thomas Moon
ComponentSource

#11

@ThomasMBK

Please ask your customer to clone or download repository here, restore packages and rebuild. Let us know if they still face any issue.