We are customers of GroupDocs, we bought an SITE OEM license (if you need more information please ask).
We have deployed GroupDocs Viewer (java) on production an we are experiencing some serious performance issues. I tested just for one user to view a pdf or a ppt file (attached) and the CPU goes close 100% just for one document. The documents are simple, 1-2 pages. See attached screenshot, on the spikes there I previewed a document with groupDocs.
Our application is deployed on EC2, and because of this issue we had to triple our EC2 machine fleet.
Please advise on configuration or how we should proceed since this is urgent for us (it kills our availability).
This is a document that we cannot preview in groupDocs http://www.pdf995.com/samples/pdf.pdf
but it is keeping the CPU at 99.9 for some time…
Document that works but CPU goes to 99%: https://www.google.ro/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0ahUKEwiwzfvB56HLAhVmYZoKHRgwCTUQFggdMAA&url=https%3A%2F%2Fwww.cs.utexas.edu%2F~scottm%2Fcs307%2Fhandouts%2FSlides%2FTopic11SortingAndSearching.ppt&usg=AFQjCNHlKNMmi099HCb0N5UN_q3kfDCNng
Thanks for your answer, we are using 2.14.0
The files are generated in 5-10sec, but do you see the spike in the CPU?
We have multiple clients, and when more requests of document view come to a server, it will be more than 10seconds at 100% CPU meaning that the server cannot serve other requests in that period of time. Can we configure somehow groupdocs not to take so much CPU?