Free Support Forum - groupdocs.com

PHP Could API not working


#1

In my conversions, all files uploaded after 15:29 April 30 show “scheduled”, can’t be converted


#2

Hi Casper,


Thanks for getting in touch,

Unfortunately it looks like some of the documents / images that you uploaded we were unable to convert and this locked your conversion queue, we’ve manually unlocked this so you should now be okay.

We’ll be rolling out a permanent fix for this locking issue towards the end of next week so that the queue will auto-reset after 15 mins if this happens to avoid long delays in conversions.

Please let me know if you have any other questions and I’ll be glad to help?

Take care,

Derek

Derek Hyland, Venture Lead, GroupDocs (Aspose Pty Ltd)
Office: +1 (214) 329 9760