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Problem with eml file

Hi,
one of our customers are facing a problem with a family of eml files… Once the file is opened, the image on the top is wrongly cropped. Here some other info:

  • The viewer version is 17.7.0
  • .NET framework
  • Image-based rendering
  • Browser: IE11 ie.jpg (22.3 KB)
  • Problem: snipping.PNG (21.3 KB)

Many thanks
Gianluca

@gianboscolo,

Thanks for sharing your issue with us. In order to investigate the issue at our end, would you please share with us the problematic eml file? Looking forward to your response.

OO_159.zip (194.4 KB)

Sorry i’ve made a mistake, the file is .odt
Thanks
Gianluca

@gianboscolo,

Thanks for providing the details. We have tested your provided ODT document with GroupDocs.Viewer for .NET 17.7.0 and 17.8.0 but unable to reproduce the issue. Listed below are the sample application that we used to test the issue, the screenshot in IE 11 and the output images for your reference.

Thanks for the details… The problem is facing only with some versions of Internet Explorer 11, as we have reproduced in our test machines…

@gianboscolo,

Thanks for your response. Would you please share with us the output image files when you rendered the document at your end?

You can see it in the snipping.png attachment in the first post!
Thanks

@gianboscolo,

Is snipping.png is the screenshot when the image is opened in IE? If yes, please share with us the output image file (png/jpg file) of the document page that is rendered by the API (as shown in this screenshot).