Problems in diplaying images


#1

Video

We are having this situation with groupdocs viewer version 17.4.0
The format we are trying to visualize are tiff.
GroupDocs.zip (1.6 MB)


#2

@mlasarga,

Thanks for using GroupDocs.Viewer and sharing your concerns with us. Would you please share with us some sample tiff files for which you are facing this issue? We shall be looking forward to your response.


#3

Here you can find an example of image
1_Informe_M├ędico_002-20060522_20180105_125350.zip (85.9 KB)


#4

@mlasarga,

Thanks for providing the sample file. We investigated the issue at our end and found that the back-end GroupDocs.Viewer API is rendering the Tiff file without any issue (see results). However, the issue might be occurring when the rendered pages are loaded in the front end application. Therefore, we recommend you to check your front end application for this issue.

Furthermore, we can see that the source code you have shared with us earlier is based on one of our open source document viewer applications which is now obsolete and not supported anymore. We recommend you to please try our latest open source applications (listed below) that are rendering your provided tiff file perfectly.