Free Support Forum -

Purchased Viewer API Startup Basic but Still On Free Plan



As the title of this post states I just purchased the API startup basic plan but for some reason it doesn’t seem to have kicked in. My dashboard still states I’m on the free plan, meaning that I still have 100 ops and only 256mb of storage space.

Can you please advise or fix this problem?




We are sorry to hear that you have such issue. We already reported our core developers of the issue, they will investigate and will fix this issue ASAP.
Could you please notify if your money were withdraw from your credit card?

Best regards
Evgen Efimov
Your Document Collaboration APIs
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Hi Evgen,

I think that the development team has resolved the issue because now the proper plan is in place.